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Manufacturer Products


History of the Company

Modern living room features a linear electric fireplace, gray sofas, and a minimalist coffee table.

Dimplex, a subsidiary of Glen Dimplex Heating & Ventilation, has been a leader in electric heating solutions for nearly 70 years.

The company, part of the Glen Dimplex Group—the largest electrical heating business in the world—was founded in 1973.

Initially named Glen Electric, it was established in Newry, Northern Ireland by Martin Naughton and a few colleagues.

A significant move in the company’s history was the acquisition of Dimplex just four years later, despite Dimplex being eight times its size at the time.

This bold acquisition set the stage for extensive growth and innovation.

Today, Dimplex operates globally in over 20 countries and employs more than 8,000 people.

The company is renowned for its commitment to innovation, quality, and sustainability.

It offers a broad range of products and system solutions that integrate seamlessly into various environments—ranging from domestic to industrial and commercial settings.

This is underpinned by a strong emphasis on energy efficiency and meeting the growing demands for sustainable energy solutions.

The history of Dimplex is marked by continuous growth and expansion, driven by a commitment to providing high-quality, innovative, and sustainable heating solutions.

As a result, Dimplex remains a trusted name in electric heating, constantly evolving to meet the needs of its customers and embracing the challenges of a changing energy landscape.

Mission and Values

Dimplex, part of the Glen Dimplex Group, is a company with a strong commitment to leadership in sustainability and innovation in the electric heating industry.

With a mission centered on enhancing the quality of life through advanced and energy-efficient heating solutions, Dimplex places a high value on innovation, simplicity, and customer satisfaction.

Their core values emphasize the importance of customer-centricity, with a focus on understanding and meeting the needs and ambitions of customers to enhance service delivery.

The company also values its people, nurturing long-term relationships built on trust and professionalism, which reflects their commitment to community and environmental responsibility.

Dimplex aims to empower its customers with products designed for a sustainable future, helping to transition away from fossil fuels.

This commitment is encapsulated in their “Empower Now” sustainability strategy, which focuses on product innovation, resource rethinking, employee empowerment, and successful partnerships.

Through these initiatives, Dimplex strives to contribute positively to a decarbonized future, making them a leader in their industry and a company proud of its role in global environmental stewardship.

Overview of Products

Dimplex, a renowned brand under Glen Dimplex Thermal Solutions, offers a diverse range of products that cater to various industrial and consumer needs, focusing on heating, ventilation, and precision cooling technologies.

The company is known for its robust product lineup, including innovative electric fireplaces, home heating solutions, and specialized cooling systems for industrial applications.

In the industrial sector, Dimplex excels with its cooling solutions, providing highly reliable chillers and heat exchangers designed to meet specific operational requirements.

These systems are used across various industries, including pharmaceuticals, electronics, food processing, and more, emphasizing energy efficiency and precise temperature control.

Dimplex’s products are engineered to ensure high uptime and durability, which is crucial for continuous industrial processes.

For residential and commercial spaces, Dimplex offers an array of heating solutions including electric fireplaces that provide both aesthetic appeal and functional heating.

The electric fireplaces are lauded for their ease of use, safety, and innovative features that mimic real flames.

Additionally, Dimplex provides a variety of heaters and heating systems that are designed to integrate seamlessly into home and office environments, ensuring comfort and energy efficiency.

Dimplex’s commitment to sustainability is evident in their focus on developing products that contribute to energy-efficient living and working environments.

Their heating and cooling solutions are tailored to enhance the comfort of users while minimizing environmental impact, aligning with global trends towards sustainability and reduced energy consumption.

Manufacturing Process

Dimplex Thermal Solutions (DTS), a division of Glen Dimplex, specializes in designing and manufacturing innovative cooling solutions tailored for a variety of industrial and commercial applications.

These include food and beverage production, medical imaging, laser operations, and more.

DTS is known for its Koolant Koolers® chillers and services Riedel® brand chillers across North America.

A hallmark of DTS’s manufacturing process is its emphasis on reliability and efficiency.

The company offers chillers with built-in redundancies that achieve a remarkable 99.96% uptime, ensuring minimal production interruptions.

These systems are engineered to maintain precise temperature control, with some models capable of achieving temperature stability within ±1°F, which is crucial for process consistency and quality across various industries.

DTS also prioritizes energy efficiency in its designs.

Many of its systems feature recirculating water mechanisms that significantly reduce utility costs.

Additionally, DTS designs chillers to operate effectively in a wide range of ambient temperatures, from as low as -20°F, making them suitable for diverse environmental conditions.

Moreover, Dimplex Thermal Solutions stands out for its customer-centric approach, offering 24/7 technical support and a robust warranty plan that includes an 18-month parts and labor coverage. This commitment extends to providing customized solutions that meet the specific needs of their clients, whether for standard applications or specialized industrial processes.

The combination of innovative technology, reliable performance, energy efficiency, and dedicated customer service makes DTS a leader in the manufacturing process cooling industry.

Advantages of Dimplex

Dimplex, a leading name in heating and cooling solutions, offers several advantages that set it apart in the marketplace.

One of the primary benefits of Dimplex products is their energy efficiency.

Many of Dimplex’s heaters, fireplaces, and air conditioners are designed to consume minimal energy while providing maximum output, which helps users save on energy bills and reduces environmental impact.

Another significant advantage of choosing Dimplex is the innovative technology they incorporate into their products.

Dimplex is known for pioneering the Optiflame electric fireplace, providing realistic flame effects that can be used independently of the heat function, enhancing comfort and ambiance in any room.

This technology not only offers aesthetic pleasure but also ensures safety and convenience.

Dimplex also excels in product variety, offering a wide range of models to suit different needs and preferences.

Whether customers are looking for residential heating solutions or commercial air conditioning systems, Dimplex has a product to meet those needs. This variety ensures that every customer can find a solution that fits their specific requirements and budget.

Customer service is another area where Dimplex shines.

The company provides extensive support through warranties, easy access to service agents, and customer service centers that help with product selection, installation guidance, and troubleshooting.

This commitment to customer support enhances user satisfaction and loyalty.

Lastly, Dimplex products are known for their durability and reliability.

The robust construction and quality materials used in Dimplex appliances ensure long-lasting performance, making them a cost-effective choice over time.

This reliability, coupled with innovative technology and excellent customer service, makes Dimplex a trusted brand in home comfort solutions.

Considerations for Buyers

When considering a purchase from Dimplex, buyers should focus on several key aspects to ensure they select the right product for their needs.

For portable air conditioners, it’s important to match the unit’s cooling capacity to the size of the room.

Typically, 10 square meters require a 1kW unit.

Noise levels are also a consideration, as portable units house all components in one body, potentially leading to higher noise output.

Testing the unit in-store for noise can be beneficial.

For electric fireplaces, maintenance is minimal compared to traditional wood-burning options.

There’s no need for chimney cleaning since there are no byproducts like smoke or gas.

However, some models may require bulb changes if they do not use LED technology.

Features such as thermostatic controls, remote operations, timer functions, and adjustable flame settings enhance user convenience and control.

Outdoor heaters from Dimplex provide efficiency, safety, and aesthetic appeal.

They offer various heating options including infrared and propane, suitable for different outdoor settings.

Whether for a backyard or a commercial patio, these heaters are designed to offer comfort and style.

Each of these products is backed by Dimplex’s commitment to quality and innovation, offering buyers a reliable and satisfying user experience.

Frequently Asked Questions

Energy Efficiency and Operating Costs

Q: Are Dimplex Electric Fireplaces energy-efficient?
A: Yes, Dimplex Electric Fireplaces are energy efficient, converting most of the electricity they consume into heat.

Q: Are Dimplex Electric Fireplaces cost-effective to operate?
A: Yes, they are generally cost-effective to operate, especially when compared to traditional wood-burning or gas fireplaces.

Q: What should I consider when budgeting for a Dimplex Electric Fireplace?
A: Consider the model, features, installation costs, accessories, operating costs, and long-term energy savings when budgeting for your electric fireplace.

Installation and Maintenance

Q: Do Dimplex Electric Fireplaces require a chimney or venting?
A: No, electric fireplaces do not require a chimney or venting. They are ventless, allowing installation almost anywhere in your home.

Q: Can I install a Dimplex Electric Fireplace myself?
A: Installation requirements vary by model, but homeowners can install many of them. Always follow the manufacturer’s installation instructions and safety guidelines.

Q: Do I need to hire a professional for installation?
A: Consider hiring a professional electrician or contractor, especially if the installation requires electrical work or modifications to your home. Your decision should depend on your expertise and the complexity of the installation.

Q: How do I clean a Dimplex Electric Fireplace?
A: Regularly dust the exterior and clean the glass with a suitable glass cleaner. Remove dust or debris from the flame effect components for a realistic appearance.

Q: Can I store my electric fireplace when not in use?
A: Yes, you can store the electric fireplace in a cool, dry place away from direct sunlight. This can be done if you don’t plan to use it for an extended period.

Features and Functionality

Q: Can I use a Dimplex Electric Fireplace for heating a specific room?
A: Yes, electric fireplaces are effective for zone heating. This allows you to heat specific rooms or areas in your home as needed.

Q: Are there different flame effects and heat settings available?
A: Yes, most Dimplex Electric Fireplaces offer customizable flame effects and multiple heat settings to suit your preferences.

Q: Can I use an electric fireplace for ambiance without heating?
A: Yes, you can typically use the flame effects of an electric fireplace without activating the heating function. This allows you to enjoy ambiance year-round.

Q: Do Dimplex Electric Fireplaces come with remote controls?
A: Many Dimplex models include remote controls for convenient operation.

Safety and Environmental Considerations

Q: Are Dimplex Electric Fireplaces safe to use?
A: Yes, Dimplex Electric Fireplaces feature cool-to-touch glass, automatic shut-off in case of overheating, and child-lock settings to ensure safety.

Q: Are electric fireplaces suitable for homes with children and pets?
A: Electric fireplaces are generally safe for homes with children and pets. This is to features like cool-to-touch glass and child-lock settings. However, we recommend supervision.

Q: Do electric fireplaces contribute to environmental pollution?
A: No, electric fireplaces produce no direct emissions, making them environmentally friendly and not contributing to pollution.

Q: Are there environmentally friendly options for powering electric fireplaces?
A: Yes, you can choose green or renewable energy sources to power your electric fireplace, reducing its environmental impact.

Warranty and Support

Q: Do Dimplex Electric Fireplaces come with warranties?
A: Many Dimplex models come with warranties to provide peace of mind. Warranty terms may vary by model, so review the specific warranty details for your unit.

Q: Are there financing options available for purchasing electric fireplaces?
A: Some retailers may offer financing or payment plans. This will help you spread the cost of an electric fireplace over time.

Q: Can electric fireplaces be used as the primary heating source for a home?
A: People do not typically use them as the primary heating source for an entire home. Although electric fireplaces can provide supplemental heating.

Q: Can I use an electric fireplace during power outages?
A: Electric fireplaces require a power source, so they will not operate during power outages. However, some models may have battery-powered backup features for flame effects.