Manufacturer Products

Empire Comfort Systems

History of the Company

Cozy living room with a stone fireplace, patterned chairs, and large windows.

Empire Comfort Systems has a rich history that traces back to 1911 when Henry Bauer founded a small sheet metal shop in Belleville, Illinois.

Officially established as Empire Stove Company in 1932, the company initially focused on manufacturing sheet metal heaters that utilized the burgeoning availability of natural gas.

Throughout its history, the company has demonstrated resilience, navigating economic downturns, wars, labor challenges, and changes in consumer demands.

Over the decades, Empire Comfort Systems has continually evolved its product line to meet market needs, introducing innovations such as vent-free heaters with Oxygen Depletion Sensors, a pioneering advancement in the 1980s.

The company was also the first to introduce a gas-fired heater with 80% efficiency and later a vented gas fireplace boasting 90% efficiency.

In 2002, Empire expanded its offerings by acquiring the manufacturing rights to Broilmaster Premium Gas Grills, diversifying its product range and providing seasonal balance to its manufacturing schedule.

This acquisition not only broadened its catalog but also reinforced its commitment to quality and durability, a hallmark that has cultivated intense loyalty among its customers.

Today, Empire Comfort Systems remains deeply committed to quality, innovation, and customer satisfaction, operating out of its original location in Belleville, Illinois.

The company continues to be a family-owned business, with the fourth generation of the Bauer family at the helm, ensuring the continuation of a longstanding tradition in manufacturing gas-fired products and heating solutions.

Mission and Values

Empire Comfort Systems is deeply committed to producing high-quality, reliable heating products that cater to the needs of its customers.

With a clear mission to offer top-tier heating solutions, Empire places a strong emphasis on innovation, efficiency, and design excellence.

The company aims to provide products that not only meet but exceed customer expectations in terms of performance and value.

Central to Empire’s values is the commitment to American manufacturing.

The company proudly assembles its heaters, fireplaces, and grills in the USA, giving preference to North American suppliers.

This not only supports local economies but also ensures that the quality of their products meets the company’s stringent standards.

Empire Comfort Systems also values customer safety and satisfaction highly.

The company insists on professional installation and service for its products to ensure optimal performance and compliance with safety standards.

This approach underscores their dedication to providing a superior customer experience, ensuring that all installations are performed by trained professionals.

Furthermore, Empire is dedicated to environmental responsibility.

They were pioneers in introducing vent-free heaters equipped with Oxygen Depletion Sensors, enhancing safety and efficiency.

Their innovations in energy-efficient gas-fired heaters and fireplaces demonstrate their ongoing commitment to sustainability.

In summary, Empire Comfort Systems strives to uphold its tradition of manufacturing excellence by focusing on quality, customer satisfaction, safety, and environmental responsibility.

These pillars guide the company as it continues to innovate and serve the needs of its customers in the heating industry.

Overview of Products

Empire Comfort Systems is renowned for its extensive range of high-quality heating products tailored for both residential and commercial spaces.

The company’s offerings include a variety of gas fireplaces, heaters, and grills, all designed with durability and user comfort in mind.

The gas fireplaces, a standout in their product line, are sold under the White Mountain Hearth brand.

These appliances are celebrated for their aesthetic appeal and efficiency, available in both vented and vent-free configurations to suit different installation needs and preferences.

The vented models, like the Tahoe and Rushmore series, are ideal for those seeking a traditional wood fireplace look, whereas the vent-free units such as the Vail series offer a practical solution for rooms where venting isn’t feasible.

Moreover, Empire’s heaters are noteworthy for their innovation and performance. The company’s zone heating products are engineered to provide cost-effective and efficient heating solutions.

They boast American-made craftsmanship, emphasizing durability and performance.

Empire also offers a line of outdoor grills under the Broilmaster brand, known for their robustness and longevity, catering to those who appreciate quality and performance in their grilling equipment.

Each product category from Empire Comfort Systems is backed by an enduring commitment to quality and customer satisfaction, ensuring that each product not only meets but exceeds user expectations in terms of functionality and design.

Manufacturing Process

Empire Comfort Systems, a leader in heating solutions, leverages a blend of traditional craftsmanship and modern technology in its manufacturing process.

With facilities based in Belleville, Illinois, the company emphasizes a hands-on approach, ensuring that each product meets high standards of quality and efficiency.

The production process involves multiple stages, where inputs from experienced manufacturing engineers play a crucial role.

These professionals work on everything from process improvements and production line designs to new product introductions and cost-saving measures.

Their expertise in lean manufacturing techniques, such as Visual Management, 5S, and KANBAN systems, helps optimize operations and maintain quality across the product lineup, which includes heaters, fireplaces, and grills.

Key to Empire Comfort Systems’ manufacturing success is its commitment to American-made quality.

The company utilizes North American suppliers whenever possible, reinforcing its dedication to local economies and high manufacturing standards.

This strategy not only supports regional suppliers but also ensures that the products are made with top-tier materials and by skilled workers who understand the intricacies of heating technologies.

Empire Comfort Systems stands out for its integration of safety and innovation in design, particularly noted in products that are developed to maximize energy efficiency and user-friendliness.

For example, their heaters and fireplaces are designed for optimal performance and minimal environmental impact, reflecting the company’s commitment to sustainability alongside consumer satisfaction.

Advantages of Empire Comfort Systems

Empire Comfort Systems is renowned for its high-efficiency heating solutions, offering a range of benefits that make it a preferred choice for residential heating.

One of the standout advantages is the unmatched efficiency of their vent-free systems, which boast an efficiency rate of 99.9%.

This efficiency ensures that almost all the energy used is converted into heat, reducing waste and saving on energy costs.

Additionally, Empire Comfort Systems’ products are versatile in installation, allowing for various setup options that accommodate different home layouts and preferences.

This is particularly beneficial for homes where traditional venting may be challenging or impossible.

The vent-free models also eliminate the need for external venting, further simplifying the installation process and reducing overall costs.

Another significant advantage is the ability to operate these systems with a remote or thermostat, offering convenience and easy control over the heating environment.

This feature is especially useful during power outages, as many Empire models can continue providing essential heat without electricity.

Empire Comfort Systems also emphasizes the durability and longevity of their products.

Many of their heaters and fireplaces are made in the USA, ensuring strict quality control and supporting domestic manufacturing.

This commitment to quality is evident in their robust build and reliable performance, which have been a cornerstone of the brand since its inception in 1932.

Overall, Empire Comfort Systems provides efficient, versatile, and reliable heating solutions that offer significant advantages for homeowners looking for effective and economical home heating options.

Considerations for Buyers

When considering purchasing heating products from Empire Comfort Systems, buyers should keep several key points in mind to ensure they select the most suitable options for their needs.

Firstly, understanding the types of heating systems offered by Empire Comfort Systems is crucial.

The company provides a variety of heaters, including vent-free models, direct-vent units, and more traditional systems with B-vents.

Each type has its specific installation requirements and benefits, such as the vent-free models offering high efficiency and ease of installation due to not requiring external venting.

Another important consideration is the space requirements and heating capacity.

Empire heaters come in different sizes and output levels, designed to accommodate various room sizes and heating needs.

Buyers should evaluate the dimensions of the space they need to heat to choose a model that efficiently meets their requirements without overburdening their energy usage.

Energy efficiency is also a major factor.

Empire’s heaters are known for their high efficiency, particularly the vent-free models which provide almost 100% efficiency.

This means a lower operating cost over time, but it’s essential to balance this with proper ventilation and safety features, especially in tightly sealed spaces.

Safety features are not to be overlooked.

Empire Comfort Systems includes safety technologies such as Oxygen Depletion Sensors (ODS) in their vent-free models, which shut off the heater if oxygen levels in the room fall below a safe threshold.

Understanding and using these features correctly is vital for safe operation.

Lastly, consider the aesthetics and practical aspects of maintenance.

Empire offers various models that can fit different interior designs and personal preferences.

Maintenance ease and the availability of parts and service should also influence the buying decision to ensure the longevity and effective operation of the heating system.

By carefully considering these factors, buyers can make informed decisions that align with their heating needs, safety requirements, and budget constraints.

Frequently Asked Questions

Purchase and Sales

Q: Can I purchase directly from Empire Comfort Systems?

A: No, Empire Comfort Systems does not sell directly to consumers. They operate through a dealer network, and customers should use the dealer locator on their website to find products.

Q: Where can I buy an Empire Heater?

A: Empire Heaters are available through authorized dealers. You can find a dealer near you by using the dealer locator on Empire Comfort Systems’ website.

Installation and Compatibility

Q: Can I buy online and install the products myself?

A: Empire Comfort Systems strongly recommends that all units be installed by certified professionals. Improper installation may lead to issues that are not covered under warranty.

Q: Can I use a Wi-Fi Thermostat with my unit?

A: Most Wi-Fi thermostats use 24 volts and are not compatible with Empire units, which are designed to operate on millivolt or low voltage systems.

Operation and Warranty

Q: Does the product work during a power outage?

A: Yes, most Empire Comfort Systems appliances have the capability to be used in a power outage situation. Check the user manual or consult with a local dealer for more specific information.

Q: How do I order warranty parts?

A: For warranty-related issues, contact the dealer from whom you purchased the unit. They will handle all warranty parts and claims.

Product Information

Q: Where can I find my model and serial number?

A: The model and serial number can be found on a rating plate attached to the valve of your appliance. This information is crucial for service or warranty claims.

Q: Can you tell me how old my unit is?

A: You can determine the age of your unit by the serial number found on your appliance. The first two digits indicate the year of manufacture, and the next two digits show the week of that year.