Refund, Return, And Exchange Policy

Refund and Return Policy

Dreifuss Fireplaces and Garage Doors allows returns within 5 days of delivery for stock items.

To be eligible for a refund on stock items, products must be new, unused, unassembled, and in resalable condition with the original packaging.

Refunds will exclude the original shipping cost, and customers are responsible for return shipping unless the item is defective or damaged.

Refunds will exclude all labor costs, including site visits, travel costs, administrative costs, warehousing costs and other associated costs with the original purchase.

Requesting a refund does not imply a reduction in labor rates or eliminate the possibility of additional labor fees to facilitate the return.

Standard labor fees apply for any labor performed to facilitate a return.

Additionally, a 25% restocking fee applies to all returns.

To initiate a return, customers must contact Dreifuss directly before sending items back.

For items shipped via freight, a photo of the packaged item is required before it is shipped back.

It is important to note that custom-built or special-order items are generally non-returnable and non-refundable.

Damaged or defective items must be reported within five days of delivery with detailed photos to process the return.

Damaged or defective items shipped directly to the customer from the manufacturer may require the customer to make claims directly with the manufacturer. 

Exchange Policy

Exchanges on stock items may be made within 5 days of delivery.

Items must be new, unused, unassembled, and in resalable condition with the original packaging to qualify for an exchange.

Customers must contact Dreifuss directly before returning items.

For items shipped via freight, a photo of the packaged item is required before shipping it back.

Exchange credits will exclude all labor costs, including site visits, travel costs, administrative costs, warehousing costs and other associated costs with the original purchase.

Requesting an exchange does not reduce labor rates or eliminate the possibility of additional labor fees to facilitate the exchange.

Standard labor fees apply for any labor performed to facilitate an exchange.

Customers are responsible for return shipping costs.

Custom-built or special-order items are generally non-exchangeable.

Report any damaged or defective items within five days of delivery, including detailed photos, to process the exchange.

Damaged or defective items shipped directly to the customer from the manufacturer may require the customer to make claims directly with the manufacturer. 

Summary

For both returns and exchanges of stock items, the window is 5 days from delivery.

Stock items must be in new, unused condition, unassembled, and in their original packaging.

Refunds and exchanges exclude original shipping costs, costs associated with the original purchase and customers are responsible for return shipping, with a 25% restocking fee applied to returns.

Custom-built or special-order items are non-refundable, non-returnable and non-exchangeable.

Report damaged or defective items within five days of delivery, including detailed photos.

Always check specific details with Dreifuss Fireplaces and Garage Doors for the most accurate and updated information.